Itemix

ITEMIX TECH LTD

Terms and Conditions

Last updated: 5 June 2026

These Terms and Conditions (“Terms”) govern your use of itemix.co, rbx.itemix.co and any related pages, checkouts and services (the “Platform”), and any purchase you make through it. The Platform is operated by ITEMIX TECH LTD (“Itemix”, “we”, “us” or “our”).

Please read these Terms carefully. By creating an account, placing an order or otherwise using the Platform, you agree to be bound by them. If you do not agree, please do not use the Platform.

1. About us

  • Company name: ITEMIX TECH LTD
  • Company registration number: 17235915
  • Registered address: 128 City Road, London, EC1V 2NX, United Kingdom
  • Contact email: support@itemix.co

2. Definitions

  • “Content” means digital goods, virtual currency, in-game items, passes, subscriptions, gift cards, top-ups and digital services offered on the Platform.
  • “Order” means your request to purchase Content.
  • “Third-Party Platform” means any game, service or platform connected to the Content, such as Roblox, Steam, or any subscription provider.

3. Eligibility

You must be at least 18 years old to register an account or place an Order. If you are under 18, you may only use the Platform with the consent and supervision of a parent or guardian who accepts these Terms on your behalf and is responsible for your use of the Platform and any Orders placed.

By using the Platform you confirm that you have the legal capacity to enter into a binding contract and that the information you provide is accurate and complete.

4. Your account

To place most Orders you will need an account. You are responsible for:

  • keeping your login details confidential;
  • all activity that takes place under your account; and
  • providing accurate account and Order details (such as a correct Roblox nickname or in-game username).

We may suspend or close accounts that we reasonably believe are being used fraudulently, in breach of these Terms, or in a way that harms other users, us, or a Third-Party Platform.

5. The Content we offer

The Platform is a marketplace for digital game goods and related services. Content may include virtual currency (such as Robux purchased through Gamepass), in-game items and passes, wallet top-ups, subscriptions, gift cards and digital services.

We make reasonable efforts to describe Content accurately, including prices, images and details. However:

  • images and examples are illustrative;
  • availability and pricing of Content can change at any time before you place an Order; and
  • the value, availability and behaviour of items within a Third-Party Platform are controlled by that platform, not by us.

6. Relationship with Third-Party Platforms

Itemix is an independent marketplace. We are not affiliated with, endorsed by, sponsored by or officially connected to Roblox Corporation, Valve, OpenAI or any other Third-Party Platform whose products may be referenced on the Platform. All trademarks, game names and logos belong to their respective owners and are used for identification purposes only.

You are responsible for ensuring that purchasing and using Content does not breach the terms of service of the relevant Third-Party Platform. We are not responsible for any action a Third-Party Platform may take in relation to your account on that platform, including suspension, item removal or loss of access. You purchase and use Content at your own risk in this respect.

7. Orders and formation of contract

When you place an Order, you are making an offer to buy Content. Your Order is accepted, and a contract is formed, when we confirm acceptance (for example, by an order confirmation) or, where Content is delivered immediately, when delivery begins.

We may decline or cancel an Order, including where:

  • the Content is unavailable;
  • there has been a pricing or description error;
  • we suspect fraud, abuse or breach of these Terms; or
  • we are unable to verify the details needed to deliver the Order (such as an invalid game nickname).

If we cancel an Order you have paid for and have not delivered, we will refund the amount paid.

8. Prices and payment

All prices are shown on the Platform and are payable in the currency stated at checkout. Prices may include or exclude applicable taxes as indicated.

Payment is taken through our payment providers at the time of Order. You confirm that you are authorised to use the payment method you provide. We are not responsible for any fees your bank or card issuer may charge.

If a price is listed incorrectly due to an obvious error, we are not obliged to fulfil the Order at the incorrect price and will let you know before processing it.

9. Delivery of Content

We deliver Content digitally, typically by crediting an account, processing a Gamepass or game purchase, or providing a code or confirmation. Delivery times are estimates and may depend on the Third-Party Platform and on you providing correct details.

You are responsible for providing accurate delivery details (such as the correct nickname or account). We are not responsible for non-delivery or delays caused by incorrect details that you provide, or by issues on a Third-Party Platform outside our control.

10. Your right to cancel and refunds

Your statutory cancellation and refund rights are set out in our separate Refund Policy, which forms part of these Terms. Because most Content is digital and delivered immediately, your right to cancel may be lost once delivery begins with your consent — please read the Refund Policy carefully before ordering.

Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 and other applicable law.

11. Acceptable use

When using the Platform you must not:

  • use it for any unlawful, fraudulent or harmful purpose;
  • provide false information or use another person’s payment method without authorisation;
  • attempt to gain unauthorised access to the Platform, other accounts or our systems;
  • use bots, scrapers or other automated means to interact with the Platform except as permitted;
  • resell or commercially exploit Content except as we expressly allow; or
  • interfere with the security or proper functioning of the Platform.

We may suspend or terminate your access if you breach this section.

12. Intellectual property

All content on the Platform that belongs to us — including text, design, graphics, logos and software — is owned by or licensed to ITEMIX TECH LTD and is protected by intellectual property laws. You may use the Platform for your personal, non-commercial use only. You may not copy, reproduce or distribute our content without our permission. Third-party trademarks and game assets remain the property of their respective owners.

13. Availability of the Platform

We aim to keep the Platform available but do not guarantee uninterrupted access. We may suspend, withdraw or restrict all or part of the Platform for maintenance, updates or other operational reasons. We will try to give reasonable notice where we can.

14. Our liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any liability that cannot be limited or excluded by law.

Subject to the above, and because we deal in digital Content connected to platforms we do not control:

  • we are not liable for any action taken by a Third-Party Platform against your account, including suspension or loss of items;
  • we are not liable for losses caused by incorrect details that you provide;
  • we are not liable for business losses, loss of profit, or any indirect or consequential loss; and
  • our total liability to you for any Order will not exceed the amount you paid for that Order.

These limits do not affect your statutory rights as a consumer.

15. Indemnity

You agree to indemnify us against reasonable losses and costs we suffer arising from your breach of these Terms, your misuse of the Platform, or your breach of a Third-Party Platform’s terms of service.

16. Termination

We may suspend or terminate your access to the Platform and close your account if you breach these Terms or if we reasonably consider it necessary to protect the Platform, other users or a Third-Party Platform. You may stop using the Platform and close your account at any time. Termination does not affect rights or obligations that have already arisen, including payment for Orders already placed.

17. Events outside our control

We are not liable for any failure or delay in performing our obligations where this is caused by events outside our reasonable control, including outages or changes on a Third-Party Platform, payment provider failures, internet failures, or other force majeure events.

18. Changes to these Terms

We may update these Terms from time to time. The version that applies to your Order is the one in force at the time you place it. The “Last updated” date shows when these Terms were last revised. Continued use of the Platform after changes means you accept the updated Terms.

19. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. If you live in another part of the UK, you may also bring proceedings in your local courts.

20. Contact us

For any questions about these Terms or your Order, please contact:

  • ITEMIX TECH LTD — 128 City Road, London, EC1V 2NX, United Kingdom
  • Email: support@itemix.co
support@itemix.co